sjili Frequently Asked Questions

Creating a sjili account takes less than three minutes. Visit sjili.club, click Register, and enter your Philippine mobile number, email address, full legal name, and date of birth. You'll receive an OTP to verify your mobile number. Once confirmed, your account is active. You must be at least 21 years old to register — this is a PAGCOR requirement enforced on every sjili account.

The minimum age to play at sjili Casino is 21 years old. This is a strict PAGCOR regulatory requirement. sjili verifies player age during the KYC identity verification process. Any account found to be held by a person under 21 will be immediately terminated and reported to PAGCOR. There are no exceptions to this rule.

sjili accepts any valid Philippine government-issued photo ID for KYC verification: UMID, Driver's License, Philippine Passport, SSS ID, PhilHealth ID, Postal ID, or Voter's ID. You'll need to submit a clear photo of both the front and back of your ID, plus a selfie holding the ID. KYC is required before your first withdrawal and is usually processed within two to five business days.

No. sjili strictly allows one account per person, per household, per IP address, and per payment method. Creating multiple accounts to claim duplicate bonuses or circumvent restrictions is a material breach of the Terms and Conditions. sjili uses automated systems to detect duplicate accounts. If detected, all accounts are suspended and all associated balances are forfeited.

On the sjili login page, click "Forgot Password" and enter your registered mobile number. You'll receive an OTP via SMS to verify your identity. Once verified, you can set a new password immediately. If you no longer have access to your registered mobile number, contact sjili support at support@sjili.club with your account details and a valid ID to initiate a manual account recovery.

To close your sjili account voluntarily, contact support at support@sjili.club with your account details and a request for closure. Any remaining real-money balance will be returned to your verified payment method after a standard AML review. sjili retains account data for a minimum of five years after closure in compliance with Philippine AML regulations. Closure is separate from self-exclusion — if you're concerned about problem gambling, self-exclusion is the more appropriate option.

Log in to sjili and go to the Deposit section. Select GCash as your payment method and enter your desired deposit amount — the minimum is ₱100. You'll be redirected to the GCash payment screen to authorize the transaction with your MPIN. Once approved, funds are credited to your sjili balance almost instantly. GCash is the fastest and most popular deposit method for Filipino players on sjili.

The minimum deposit at sjili is ₱100 for most payment methods including GCash and Maya. Minimum amounts for specific payment channels are displayed at the point of deposit in your account. There is no maximum deposit limit imposed by sjili, though your individual payment provider (GCash, Maya, your bank) may have their own daily transaction limits that apply independently.

For fully verified sjili accounts, GCash withdrawals are typically processed within 24 hours of submission during normal operating hours. KYC verification must be completed before any withdrawal is processed — unverified accounts will experience delays until verification is approved. Most Filipino players on sjili find GCash withdrawals clear to their wallet same-day when submitted before the daily processing cutoff.

Yes. sjili supports withdrawals to BPI, BDO, and Metrobank via online banking transfer. Bank transfer withdrawals take one to three business days to clear after processing. Your bank account must be registered in your own name — sjili does not process withdrawals to third-party accounts. Provide your account name, account number, and bank details in the withdrawal form. Completed KYC is required before any bank withdrawal.

sjili does not charge platform-side fees on standard deposits or withdrawals to primary Philippine payment methods including GCash, Maya, BPI, and BDO. Any transaction fees are those imposed by your payment provider, not sjili. For example, your bank may charge an interbank transfer fee for outgoing withdrawals — this is your bank's charge, not sjili's. Always check your provider's fee schedule if you're unsure.

Common reasons for withdrawal delays at sjili include: pending KYC verification (documents not yet submitted or still under review), a first withdrawal from a new payment method requiring additional verification, enhanced due diligence triggered by large withdrawal amounts, or payment provider processing delays outside sjili's control. If your withdrawal has exceeded the stated processing time, contact sjili support at support@sjili.club with your withdrawal reference number.

sjili offers over 500 casino games including a large library of JILI slots, which are among the most popular with Filipino players. Titles span classic fruit machines, video slots with progressive jackpots, and feature-rich modern slots with free spin bonus rounds. All slot games at sjili use certified RNG systems and publish their Return to Player (RTP) percentage in the game information panel.

All sjili casino games use independently tested and certified Random Number Generator (RNG) technology. RNG certification means every spin, card draw, and dice roll is statistically random and not influenced by previous results or player behavior. RTP percentages for slots are published in each game's information panel. sjili operates under PAGCOR regulatory oversight, which requires fair game certification as a condition of licensing.

Yes. sjili is fully mobile-optimized and works on any modern smartphone or tablet browser — no app download required. The platform is designed for mobile-first use, which is how most Filipino players access sjili. All games including slots, live dealer tables, sports betting, and bingo are available on mobile. The interface adapts cleanly to both Android and iOS devices on any screen size.

Yes. sjili offers an extensive live dealer section including baccarat, blackjack, roulette, sic bo, and dragon tiger — all streamed in real time from professional studio environments with physical cards and tables. Live dealer games are available 24 hours a day and include Filipino-friendly table variants with betting limits suited to a range of player budgets, from ₱50 minimum bet tables up to high-roller rooms.

Yes. sjili's sports betting section covers PBA (Philippine Basketball Association) games including the Commissioner's Cup, Philippine Cup, and Governor's Cup. Markets include game winner, handicap, total points, and in-play live betting during matches. NBA, FIBA, and other international basketball leagues are also available. sjili updates odds in real time and offers competitive lines on PBA matchups throughout the season.

If your connection drops mid-round, sjili's systems are designed to restore the game to its state at the point of disconnection when you reconnect. If full restoration isn't possible, the affected round is voided and your wager is returned to your sjili balance. sjili is not responsible for losses caused by your own device or internet connection failure, so a stable connection — such as a strong mobile data signal or WiFi — is always recommended for live dealer and in-play betting.

sjili offers a welcome bonus to newly registered players on their first deposit. The specific bonus amount, deposit match percentage, and any free spins included are published on the sjili Promotions page at the time of registration — these terms can change with each campaign period. All welcome bonuses are subject to wagering requirements detailed in the promotion-specific terms. You must be 21+ and KYC-verified to claim and withdraw any bonus winnings.

Wagering requirements specify how many times you must bet your bonus amount before bonus-derived winnings can be withdrawn. For example, a ₱500 bonus with a 30x wagering requirement means you must place ₱15,000 in total bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering — slots typically count 100%, while table games may contribute less. Full details are in each promotion's specific terms on sjili.

Yes. All sjili bonuses have an expiry date, which is specified in the individual promotion terms. If wagering requirements are not completed within the validity period, the bonus and any winnings derived from it are forfeited automatically. The expiry period starts from the date the bonus is credited to your account, not from when you first use it. Always check the validity period before claiming any sjili promotion.

sjili operates a tiered loyalty program that rewards regular players with points for real-money wagers across all game categories. As you accumulate points, you progress through loyalty tiers that unlock benefits including higher withdrawal limits, dedicated account management, exclusive promotions, cashback offers, and faster withdrawal processing. Details of the current loyalty structure and tier thresholds are available in the Promotions section of your sjili account.

No. Bonus funds and winnings generated from bonus play cannot be withdrawn until all applicable wagering requirements are fully met. If you attempt a withdrawal before completing wagering, the bonus amount and any associated winnings will be forfeited. Your deposited real-money balance (the portion not subject to bonus wagering) may remain withdrawable, depending on the specific promotion structure. Always read the promotion terms before depositing.

Common reasons for sjili bonus cancellation include: the bonus expiry period passed before wagering requirements were completed, the account was flagged for bonus abuse (such as low-variance play designed purely to clear wagering rather than genuine gambling), a withdrawal was attempted before wagering was finished, or the account was found to have breached sjili's one-account-per-person rule. If you believe a bonus was cancelled in error, contact sjili support with your account reference.

sjili Casino operates under PAGCOR (Philippine Amusement and Gaming Corporation) regulatory oversight. PAGCOR is the Philippine government authority responsible for regulating and licensing all legal gambling operations in the Philippines. Playing on a PAGCOR-regulated platform like sjili means you have regulatory recourse if disputes arise and that the platform is held to minimum standards for game fairness, player fund protection, and responsible gaming.

Log in to your sjili account and go to Account Settings, then Responsible Gaming. You can set daily, weekly, or monthly deposit limits from this menu. Enter your desired limit amount and confirm. Reductions take effect immediately. If you want to increase a limit, the change takes 72 hours to activate — this cooling-off period is intentional and helps prevent impulsive decisions during a losing session. You can also contact sjili support to set limits directly.

You can request self-exclusion from sjili for periods of 6 months, 1 year, 3 years, or permanently. Contact sjili support at support@sjili.club or submit the request through Account Settings under Responsible Gaming. Self-exclusion activates immediately and cannot be reversed during the active exclusion period. sjili will also suppress your details from all marketing communications. If you're concerned about your gambling habits, use this tool without hesitation — our team handles all requests with full discretion.

If gambling is causing you financial stress, relationship problems, or emotional harm, take action immediately. Start by activating a deposit limit or cooling-off period in your sjili account settings — both are instant. For more serious concerns, request self-exclusion through sjili support. Talk to someone you trust about what you're experiencing. PAGCOR also oversees responsible gaming programs in the Philippines that provide additional support resources for players experiencing gambling-related harm. You are not alone, and getting help early makes a real difference.

Yes. sjili protects your personal data in compliance with the Philippine Data Privacy Act of 2012 (RA 10173). All data transmitted between your device and sjili servers is SSL/TLS encrypted. Passwords are stored using secure cryptographic hashing — never in plain text. sjili employs role-based access controls, regular security assessments, and a designated Data Protection Officer. Your data is never sold to third parties. Full details are in the sjili Privacy Policy.

sjili provides a full suite of free responsible gaming tools accessible through Account Settings: deposit limits (daily, weekly, monthly), loss limits, session time reminders, cooling-off periods (24 hours to 6 weeks), and self-exclusion (6 months to permanent). All tools are available without restriction to every registered sjili player. Limit reductions activate immediately; increases require a 72-hour cooling-off period. Visit the Responsible Gaming page for a full guide.